Dollar Tree – Extreme Customer Service

Dollar Tree’s Superior Customer Service Covered my Gas

On Thursday July 7, 2022 I drove to Dollar Tree at 1455 Nashville Rd, Franklin, KY 42134. I wanted to pick up some things and save some money. When I arrived there  I saw a sign on the door, “Closed Early due to lack of staff – MGT”.

I was pretty upset because I burned through $6.53 in gas to arrive to a locked up store when Google showed it open.

I reached out via Facebook to Dollar Tree and then I got a call from the district manager. I explained the situation including the wasted gas.  He apologized and sent $6.53 through Apple Pay.

This was extremely good customer service. No fight. No arguments. Just apologies and an understanding that gas was tight and they made it right.

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